Decomposing the effect of supplier development on relationship benefits: the role of relational capital.

- Blonska, Agnieszka, Storey, Chris, Rozemeijer, Frank, Wetzels, Martin, de Ruyter, Ko

More than words: the influence of affective content and linguistic style matches in online reviews on conversion rates.

- Ludwig, Stephen, de Ruyter, Ko, Friedman, Mike, Bruggen, Elisabeth C., Wetzels, Martin, Pfann, Gerard

Take it or leave it: using regulatory fit theory to understand reward redemption in channel reward programs.

- Keeling, Debbie Isobel, Daryanto, Ahmad, de Ruyter, Ko, Wetzels, Martin

Fields of gold: perceived efficacy in virtual teams of field service employees.

- Schepers, Jeroen, de Jong, Ad, de Ruyter, Ko, Wetzels, Martin

Return on interactivity: the impact of online agents on newcomer adjustment.

- Köhler, Clemens F., Rohm, Andrew J., de Ruyter, Ko, Wetzels, Martin

The power of self-efficacy change during service provision: making your customers feel better about themselves pays off.

- van Beuningen, Jacqueline, de Ruyter, Ko, Wetzels, Martin

Analyzing factorial designs using PLS: application in an online complaining context.

- Streukens, Sandra, Wetzels, Martin, Daryanto, Ahmad, de Ruyter, Ko

Getting a discount or sharing the cost: the influence of regulatory fit on consumer response to service pricing schemes.

- Daryanto, Ahmad, de Ruyter, Ko, Wetzels, Martin

Service firms and customer loyalty programs: a regulatory fit perspective of reward preferences in a health club setting.

- Daryanto, Ahmad, de Ruyter, Ko, Wetzels, Martin, Patterson, Paul G.

Antecedents and consequences of environmental stewardship in boundary-spanning B2B teams.

- de Ruyter, Ko, de Jong, Ad, Wetzels, Martin

Customer self-efficacy in technology-based self-service assessing between- and within-person differences.

- van Beuningen, Jacqueline, de Ruyter, Ko, Wetzels, Martin

Knowledge creation through mobile social networks and its impact on intentions to use innovative mobile services.

- Kleijnen, Mirella, Lievens, Annouk, de Ruyter, Ko, Wetzels, Martin

The propensity to continue internationalization: a study of entrepreneurial decision-making in Australian service firms.

- Pauwels, Pieter, Patterson, Paul G., de Ruyter, Ko, Wetzels, Martin

Consumer responses to vertical service line extensions

- Lei, Jing, de Ruyter, Ko, Wetzels, Martin

Linking employee confidence to performance: a study of self-managing service teams.

- de Jong, Ad, de Ruyter, Ko, Wetzels, Martin